[ She nods her head, trying to look at least a little bit happier. She's lost and confused but at least that's not an entirely new scenario. ]

He's about a head taller than me with scruffy brown hair. I wish I had a photo of him...

[ She pauses, looking down at her very fairytale-esque dress. Not going to get much help here. ]

He also goes by the name of Neal, if that helps?